For helpers
Son, daughter, neighbor, volunteer, digital advisor at a France Services center, front-desk staff, library facilitator: this page is for those who help. It comes down to one idea. You are not there to do it, you are there to let it happen.
The rule that changes everything
A skill done for someone is a skill they won't be able to redo themselves. That's true even when it takes three times as long, even when the person hands you the device, even when you can see exactly where to tap.
So sit beside them, not across from them. The device stays in the person's hands. You read the instructions out loud, they touch the screen. When they make a mistake, say nothing for three seconds: the exercise itself explains what they noticed correctly and what to look at. It carries the role of the expert, and that frees you from the hardest part.
The method, in four steps
Name the situation
Before the screen, a sentence from real life: “imagine you're expecting a package, and this message arrives.” Every skill on the site opens with a sentence like this: use it.
Say what you're looking for, not where it is
“Let's find out who sent this message” works better than “tap the top right corner.” The person learns to search, not to obey.
Let the mistake happen
The screen is simulated: nothing breaks, nothing is actually sent. A mistake made in front of you, explained without judgment, is worth ten warnings.
Leave with the paper
At the end of each skill, the sheet prints out. Put it near the device. Next time, the person can refer to it on their own.
The recommended order
Start with a skill that's immediately useful, never with the most impressive one. The “Where to start” path suggests six skills in a proven order: a common trap, a password, a first email, an attachment, cookies, an online appointment.
Plan one session per skill, five to ten minutes of exercise, and the rest of the time to talk. Two skills in the same session is already a lot.
In a workshop, as a group
The site works well with a video projector: the simulated screens are large, high-contrast, and the settings panel enlarges the text by two steps. Each skill's sheet prints in black and white without losing anything.
The content is under a CC BY 4.0 license: you can project it, print it, distribute it, and adapt it for your organization, crediting ODERSA. No permission to ask for, no account to create, for you or for the people you support.
And young people
The site is written for adults and includes no arrangements for supervising minors. Any use with a young audience should take place within an authorized organization, which bears responsibility for supervision.
What you can print
- Each skill's sheet: the written step-by-step guide, the key points to remember, without unnecessary images.
- The summary of a single skill, to leave near the device.
- The 8 reflexes on a single page, to display in a workshop room.
On a skill's page, the “Print the sheet” button opens your browser's print window. The settings panel offers the same option for any page.